Booking terms

These terms apply to stays, tours, transfers and car hire booked directly with Jamaica Holiday Rental Ltd (“we”, “us”). Bookings made on Airbnb, Booking.com, Expedia or another platform are governed by that platform’s terms and cancellation policy.

1. Enquiries

An enquiry is a request for a quote. It is free, does not reserve any dates and does not commit you or us to a booking.

2. Quotes and invoices

We reply with a quote or an invoice showing the total price, any refundable security deposit, the amount due now, the due date and the cancellation policy for your booking. Prices shown on the website are indicative; the price in your invoice is the one that applies. An invoice may hold your dates until its due date; if it is not paid by then, the dates are released.

3. Payment and confirmation

Your booking is confirmed when we receive the payment due by the due date shown on your invoice, and we confirm it in writing. Payment is currently by bank transfer using your booking reference. We only ever send bank details in writing with your booking reference and never change them by phone, text or social media.

4. Cancellation and changes

The cancellation policy that applies to your booking is stated on your quote or invoice. Please ask us before booking if anything is unclear. Requests to change a booking are subject to availability.

5. Your stay

Check-in instructions are sent after payment, before your arrival. Please respect the house rules, the maximum number of guests and the check-in and check-out times shown for your property.

Questions

Contact us using the contact form or by phone/WhatsApp on +44 774 036 9248 or by email at hello@jamaicaholidayrentals.com.